IMT Prestonwood

I’ve really enjoyed my time at IMT! Joey made moving in a breeze, and he has continued to be awesome since! Great communication from him and he’s very organized. Everyone on the maintenance team is always a friendly face. One time I had my car battery die here and the property manager even pulled her car around to help me jump it! Thank you everyone for being so helpful!

We have been residents of IMT Prestonwood for 4 years. We repeatedly have great experiences with the staff. During the night last night our AC stopped working. The electronic thermostat display went dark. We called it into the office on Saturday morning. Our expectations were tempered by the fact that because it was a weekend and because the temperatures outside are comfortable, it would likely not warrant an after hours service call. Despite this we received a knock on our door only an hour or two later. Bill and Freddie traced the problem for about an hour until they identified that the transformer had gone bad. And, they had the replacement part in stock. We had an AC repaired by our trusty staff within just a few hours! And again, this is not the first time we have had good experiences. Thank you IMT and especially Joey, Bill and Freddie who all worked together to make this happen today!

I moved into this apartment in September 2023 & it is a very nice complex & maintenance is fast and helpful. My only and biggest issue with this complex is that there are residents who roam the halls with their dogs off leash. I asked prior to moving in if there were any instances of this & I was assured that residents are required to have their dogs on a leash at all times. I am extremely allergic and do not like dogs. On multiple occasions, I’ve come in from the garage and had a dog run up to me and it’s owner was not able to do anything. I’ve asked the office send out a courtesy reminder to everyone to keep their dogs on a leash and they were not able to do that. I have a doorbell camera with camera footage of dogs running loose in the hall. It’s happening more often & that makes this an extremely uncomfortable living situation for me. I genuinely hope someone can do something about this.

I arrived in this community together with my husband in 2020. At this time, my moving process was carried out by Robert Castaneda, everything was fantastic, IMT has very nice and modern facilities and they always remain very clean, it is very well located but what I always It made my stay here much calmer and easier, it was always thanks to the 5-star maintenance staff, this attentive and efficient team, always thanks to Mr. José, Aron, Freddy. And all the office staff, for making my 3 years in this beautiful community pleasant.

I leased here with Joey. And I just want to say he's been outstanding through my whole stay there. I relocated for work. For the start to the end, the staff has been great. Their response time is on point, maintenance is professional and always gets the work done on a timely manner. Joey was also very helpful, as sometimes my packages were too large for the hub and I would receive a quick notice to retrieve my stuff. I have never had any pests there. The location is great, I was able to watch the Addison fireworks with a few friends from my balcony. If you're questioning this place, I say go for it. And yes, out of all the apartments I searched for (over 100), I had chosen this place. Joey is one of the most responsive, professional, reps I came across, and made living there a good experience. I hope you guys choose this as your home, also, I loved all the amenities around the complex. And the walls are made so well I never had trouble with any neighbors, even befriended a few haha. It's a place you wanna come home to, every friend I brought over complimented how clean the interiors are lol.